Contact Us
Online Casino is run by a small team of researchers who cover online casinos available across Canada, from welcome bonuses and free spins offers to payment methods and game libraries. If something on the site doesn't add up, an offer has changed, or you simply want to ask about how we rank the operators we cover, this is the right page to reach out from.
What we can help with
We read every message that comes in, but we're best placed to answer certain kinds of questions. Before you write in, it helps to know what falls inside our remit and what doesn't.
- Site content and accuracy — spotted an outdated bonus figure, a broken comparison, or a free spins offer that no longer matches what a casino is advertising? Tell us and we'll look into it.
- Our review method — questions about how we rate and rank the casinos featured on the site, or why one operator sits above another.
- General feedback — suggestions for casinos, payment methods, or topics you'd like to see covered in more depth.
- Corrections — if a licence status, offer term, or wagering condition we've published looks wrong, flag it and we'll verify it against the operator's own terms.
What we can't do is process deposits, withdrawals, account verification or bonus claims on behalf of any casino — those requests need to go directly to the operator in question through their own support channels, since Online Casino is an independent review site and not a casino itself.
Before you get in touch
A lot of common questions are already answered elsewhere on the site, which can save you a round trip:
- If your question is about safe play, deposit limits or self-exclusion, our Responsible Gambling page covers the tools and support options available to Canadian players.
- If you want to understand how the site operates, who we are and how our commercial relationships work, see About Us.
- Questions about how the site itself can be used, including liability and content usage, are answered in our Terms and Conditions.
A note on bonus and free spins queries
Free spins offers and welcome bonuses change fairly often, and the exact terms — wagering requirements, maximum cashout, eligible games, expiry windows — sit with the casino offering them, not with us. If you've claimed an offer at a casino such as Cashed, SlotsGem, WinnerIsland or any other operator listed on this site and have a dispute about how it was honoured, that conversation needs to happen with the casino's own support team, since they hold your account and transaction details. We're happy to hear about your experience afterwards, though, as it helps us keep our reviews accurate for the next reader.
Response times
We aim to acknowledge messages as quickly as we reasonably can, though as an independent editorial team we don't offer round-the-clock live support in the way a casino's customer service desk might. Straightforward corrections and factual queries tend to get the fastest turnaround. More detailed feedback or method questions may take a little longer, since they often involve checking against an operator's current terms before we reply.
What happens after you write in
Every message is read by a member of our editorial team. If you've flagged an error, we verify it against the casino's own site before making any change to our content — we don't amend ratings or comparisons based on a single unverified claim, whether it comes from a reader or an operator. This keeps the reviews across the site, including our coverage of gambling sites available in every Canadian province, consistent and trustworthy.
Whatever your reason for reaching out, keep it specific where you can — the casino name, the page you were reading, and what looked off. That's usually enough for us to check it properly and get back to you with something useful rather than a generic reply.